.u-case{display:flex;justify-content:space-between;align-items:center;gap:18px;background:white;border:1px solid #d9e6e2;border-radius:14px;padding:20px 24px}.u-case>div{display:flex;gap:15px;align-items:center}.u-case .avatar{width:50px;height:50px;font-size:19px}.u-case h2{margin:0}.u-case p{font-size:14px;margin:5px 0 0;color:#597a7d}.u-stepper{display:grid;grid-template-columns:repeat(6,minmax(0,1fr));gap:8px;margin:24px 0}.u-stepper button{background:transparent;border:1px solid #d8e4e0;border-radius:12px;padding:17px 7px;color:#577175;display:flex;align-items:center;flex-direction:column;gap:7px;min-width:0}.u-stepper button span{border:1px solid #acbfba;border-radius:50%;width:29px;height:29px;display:grid;place-items:center;font-weight:800;font-size:14px}.u-stepper button b{font-size:14px}.u-stepper button small{font-size:12px}.u-stepper button.selected{background:#173f47;color:white;border-color:#173f47}.u-stepper button.selected span{background:#d4b186;border-color:#d4b186;color:#18393e}.u-stepper button.complete:not(.selected){background:#eaf5ef;color:#2b7561;border-color:#b3d2c3}.u-stepper button.complete span{background:#2b7561;color:#fff;border-color:#2b7561}.u-route-grid{display:grid;grid-template-columns:minmax(0,1.55fr) minmax(270px,1fr);gap:22px}.u-next{background:white;padding:30px;border:1px solid #d6e4df;border-radius:16px;box-shadow:0 9px 32px #1a434409}.u-next h2{font-size:29px;line-height:1.25;max-width:650px;margin:14px 0 18px}.u-next>p{color:#58777a;font-size:16px;max-width:640px}.u-owner{font-size:14px;color:#547275;padding:10px 0 20px}.u-outcome{background:#edf6f1;border-left:3px solid #559982;border-radius:8px;margin-top:25px;padding:15px 18px;font-size:14px;color:#355c52}.u-outcome p{margin:5px 0 0}.u-facts{margin:10px 0 20px}.u-facts>div{padding:13px 0;border-bottom:1px solid #e2ebe7}.u-facts dt{font-size:12px;color:#6f8989}.u-facts dd{font-size:14px;margin:5px 0 0;font-weight:700}.u-context{display:flex;justify-content:space-between;align-items:center;gap:15px;padding:12px 18px;border:1px solid #c5dcd2;background:#edf6f1;border-radius:10px;margin-bottom:20px}.u-context div{display:flex;align-items:center;gap:16px;flex-wrap:wrap}.u-context span{font-size:11px;letter-spacing:1px;color:#68837d}.u-context b{font-size:13px;color:#33584d}.u-context .btn{font-size:13px}.u-chat-layout{display:grid;grid-template-columns:210px minmax(300px,1fr) 245px;gap:16px;align-items:start}.u-contacts{padding:20px 12px}.u-contacts h3{margin:0 6px 20px}.u-contacts>button{border:1px solid transparent;background:transparent;display:flex;align-items:center;gap:10px;width:100%;padding:13px 9px;border-radius:10px;text-align:left;margin:8px 0}.u-contacts>button.active{background:#e5f1eb;border-color:#b2cfc1}.u-contacts .avatar{height:34px;width:34px;font-size:12px}.u-contacts b{font-size:14px}.u-contacts small{display:block;font-size:12px;color:#637c79;margin-top:5px;line-height:1.5}.u-chat-help{border-top:1px solid #d9e4df;margin-top:20px;padding:20px 8px 0;font-size:14px;color:#5a7770}.u-chat-help p{line-height:1.9;font-size:13px}.u-chat{overflow:hidden}.u-chat header{padding:18px 22px;display:flex;justify-content:space-between;gap:10px;align-items:center;border-bottom:1px solid #d5e4dc}.u-chat header h2{font-size:20px;margin:0}.u-chat header p{font-size:13px;margin:5px 0 0;color:#6c827e}.u-messages{background:#f0f5f1;padding:22px;min-height:320px;max-height:520px;overflow-y:auto;scroll-behavior:smooth}.u-message-wrap{max-width:92%;margin-bottom:20px}.u-message-wrap.out{margin-left:auto}.u-message-author{display:block;font-size:12px;color:#638276;margin:0 0 5px 3px}.u-message-wrap.out .u-message-author{text-align:right}.u-bubble{padding:14px 17px;border:1px solid #d4e4db;border-radius:3px 13px 13px;background:#fff;overflow-wrap:anywhere}.u-message-wrap.out .u-bubble{background:#dceee3;border-color:#bcdac8;border-radius:13px 3px 13px 13px}.u-bubble p{font-size:15px;line-height:1.65;white-space:pre-wrap;margin:0 0 10px}.u-bubble small{font-size:11px;color:#627e71}.u-message-buttons{display:flex;flex-direction:column;gap:6px;border-top:1px solid #b8d3c3;padding-top:10px;margin:12px -4px 6px}.u-message-buttons .btn{background:#ffffff85;font-size:13px;border-color:#b9d6c5}.u-effect{font-size:12px;color:#2a7258;padding:7px 4px;line-height:1.6}.u-compose-area{padding:16px 18px;border-top:1px solid #d9e7df}.u-speaker{display:flex;gap:7px;align-items:center;flex-wrap:wrap}.u-speaker>span{font-size:13px;color:#5c7971;margin-right:4px}.u-speaker .btn{min-height:34px;padding:6px 12px;font-size:13px}.u-speaker .active{background:#214c43;color:white;border-color:#214c43}.u-quick-replies{display:flex;flex-wrap:wrap;gap:7px;margin:13px 0}.u-quick-replies .btn{min-height:31px;padding:5px 9px;font-size:12px;background:#f4f8f5}.u-quick-replies small{flex-basis:100%;font-size:12px;color:#6c817a}.u-compose{display:flex;align-items:flex-end;gap:10px}.u-compose textarea{resize:vertical;min-height:76px;max-height:160px;border:1px solid #b8d1c4;border-radius:9px;padding:12px;flex:1;min-width:0;font:inherit;font-size:15px;color:#294d44;background:#fff}.u-compose .btn{font-size:13px;min-height:44px}.u-local-note{display:block;font-size:12px!important;color:#788b84;margin-top:12px}.u-attention{border:1px solid #e1c698;border-radius:8px;padding:12px;background:#fff7e9;font-size:14px;margin-bottom:18px}.u-chat-state p{font-size:14px}.u-chat-state .btn{margin:4px 0;font-size:13px}.u-template-layout{display:grid;grid-template-columns:200px minmax(300px,1.3fr) minmax(260px,.9fr);gap:20px;align-items:start}.u-template-list>button{display:block;width:100%;text-align:left;padding:14px 10px;border:1px solid #d9e5df;border-radius:9px;background:white;margin:10px 0}.u-template-list>button b{font-size:14px}.u-template-list>button small{display:block;font-size:12px;color:#6f827a;margin-top:7px}.u-template-list>button.active{background:#e7f3ed;border-color:#8fbaa5}.u-template-list>.btn.primary{background:#173c44;text-align:center}.u-template-layout label{display:block;font-size:14px;color:#35584e;font-weight:700;margin:15px 0 7px}.u-template-layout input:not([type=checkbox]),.u-template-layout select,.u-template-layout textarea{display:block;width:100%;font:inherit;font-size:15px;color:#284d41;background:#fff;border:1px solid #c4d9ce;border-radius:8px;padding:11px;margin-top:7px}.u-template-layout textarea{resize:vertical;line-height:1.6;min-height:150px}.u-event-hint{font-size:12px;color:#71877d}.u-variable-chips{display:flex;gap:6px;flex-wrap:wrap;margin:10px 0 24px}.u-variable-chips small{width:100%;font-size:12px;color:#5c7b6e}.u-variable-chips .btn{font-size:12px;padding:5px 9px;min-height:30px;background:#eff6f2}.u-subhead{display:block;margin-top:24px}.u-button-editor{display:grid;grid-template-columns:1fr 170px;gap:10px;align-items:center;border-bottom:1px solid #e1e9e4;padding-bottom:10px}.u-button-editor label{display:flex;gap:8px;align-items:center;font-size:12px;margin:8px 0}.u-button-editor input[type=checkbox]{accent-color:#246449;width:16px;height:16px;flex:none}.u-button-editor input:disabled{background:#f1f4f2;color:#83968c}.u-template-preview{display:grid;gap:18px}.u-phone{border:5px solid #173f38;border-radius:24px;overflow:hidden;background:#f0f5f0;box-shadow:0 12px 30px #163d3020}.u-phone-header{background:#173f38;padding:16px 14px 19px;color:white;display:flex;gap:10px;align-items:center}.u-phone-header b{font-size:14px}.u-phone-header small{display:block;color:#adcdbc;font-size:11px;margin-top:5px}.u-clinic-avatar{border:1px solid #95b9a4;border-radius:50%;height:36px;width:36px;display:grid;place-items:center;font-size:10px}.u-phone-body{padding:18px 13px 32px;min-height:295px}.u-preview-date{display:block;text-align:center;font-size:11px;color:#7f9185;margin-bottom:16px}.u-phone-body .u-bubble{background:#dceee1}.u-preview-button{border-top:1px solid #b9d3c2;padding:10px;text-align:center;color:#216c4d;font-size:13px;margin:0 -10px}.u-template-preview .btn{width:100%}.u-template-preview .padded p{font-size:14px}.u-save-feedback{padding:13px 18px;border-radius:9px;background:#dfefe3;color:#2e6f4c;margin-top:15px;font-size:14px}
@media(max-width:1300px){.u-chat-layout{grid-template-columns:180px minmax(300px,1fr)}.u-chat-state{grid-column:1/-1}.u-template-layout{grid-template-columns:minmax(300px,1.2fr) minmax(260px,.8fr)}.u-template-list{grid-column:1/-1;display:flex;gap:10px;align-items:center;flex-wrap:wrap}.u-template-list>button{width:auto;flex:1;min-width:150px}.u-template-list h3{width:100%}.u-template-list hr,.u-template-list p{display:none}.u-route-grid{grid-template-columns:minmax(0,1.3fr) minmax(240px,1fr)}}
@media(max-width:760px){.u-case{align-items:flex-start;flex-direction:column;padding:18px}.u-stepper{grid-template-columns:repeat(3,minmax(0,1fr));gap:6px;margin:16px 0}.u-stepper button{padding:12px 4px}.u-stepper button b{font-size:13px}.u-stepper button small{font-size:11px}.u-route-grid,.u-chat-layout,.u-template-layout{grid-template-columns:1fr}.u-next{padding:23px}.u-next h2{font-size:24px}.u-contacts{display:flex;gap:8px;overflow-x:auto;padding:10px}.u-contacts h3,.u-chat-help{display:none}.u-contacts>button{min-width:190px;width:auto;flex:none}.u-chat-state{grid-column:auto}.u-chat header{padding:16px}.u-messages{padding:16px;max-height:450px}.u-message-wrap{max-width:96%}.u-compose{flex-wrap:wrap}.u-compose textarea{width:100%;flex-basis:100%}.u-compose .btn{margin-left:auto}.u-context{padding:10px 12px}.u-context div{gap:5px}.u-context b{font-size:12px}.u-context .btn{font-size:12px;white-space:nowrap;padding:8px}.u-template-preview{grid-row:auto}.u-phone{max-width:360px;width:100%;margin:auto}.u-button-editor{grid-template-columns:1fr}.u-button-editor input:not([type=checkbox]){margin:0}.u-template-list>button{min-width:130px}}